Thank you for choosing NextGen as your preferred brand. We are committed to providing our customers with the best possible shopping experience, including timely and reliable delivery of our products. Our comprehensive shipping policy is designed to ensure that your purchase reaches you quickly, safely, and efficiently.
Shipping Timeframe: Our products usually ship within 3-4 days from the date of order placement. We understand that prompt delivery is essential, and we make every effort to process your order as quickly as possible. Once your order has been shipped, you can expect your product to arrive at your doorstep within a maximum of 7 working days. Please note that this delivery timeline may vary depending on your location, availability of the product, and other unforeseeable circumstances.
Shipping Methods: To ensure timely and secure delivery of our products, we have partnered with ShipRocket, a leading logistics service provider in India. We trust ShipRocket to deliver our products on time across India.
Shipping Charges: We offer free shipping on all orders above INR 999. For orders below INR 999, a shipping fee of INR 99 will be applicable. Please note that these charges are subject to change at our discretion.
Order Tracking: We understand that you want to stay informed about your order's status and location. Therefore, we provide you with a tracking number that enables you to track your order's progress from the time it leaves our warehouse until it reaches you. You will receive this tracking number via email or SMS as soon as your order is shipped.
Delivery Address: To ensure that your product reaches you without any hassles, please provide us with the correct shipping address at the time of order placement. If the address is incorrect, we will not be liable for any loss or delay in delivery.
Delivery Attempts: Our courier partner will attempt to deliver your order at the address provided by you. If no one is available to receive the delivery, the courier partner will make two more attempts to deliver the product. If the delivery is still unsuccessful, the product will be returned to our warehouse, and we will initiate a refund as per our return policy.
Delivery Delays: Despite our best efforts, some delivery delays may occur due to unforeseen circumstances like weather conditions, transportation strikes, or other unavoidable events. In such cases, we will keep you informed of the expected delivery timeline and work to ensure that your order reaches you as soon as possible.
International Shipping: Currently, we only ship within India, and we do not offer international shipping.
Returns and Refunds: Please refer to our return policy for information on returns and refunds.
We hope that our comprehensive shipping policy has addressed all your concerns. In case you have any further queries, please feel free to reach out to our customer support team, who will be happy to assist you. Thank you for choosing NextGen, and we look forward to serving you again soon.