Thank you for shopping with Nextgen. We strive to provide you with the best quality products and services. In the event that you are not satisfied with your purchase, we have a refund policy in place to assist you.
We accept returns and exchanges for products that are in their original packaging and condition within 7 days of delivery. If the product has been used or damaged, we reserve the right to deny the return.
Please note that some products may have a shorter return window, and these details will be clearly mentioned on the product page.
To initiate a return, please reach out to our customer service team at firstname.lastname@example.org with your order number and reason for return. Our team will guide you through the return process and provide you with further instructions.
Once the returned product is received and inspected, we will process the refund or exchange within 10 business days. Shipping costs for the return will be borne by the customer, and the original shipping cost will not be refunded.
At Nextgen, we take pride in the quality of our products. We offer warranties that range from 6 months to a year, depending on the product. The specific warranty details for each product will be mentioned on the product page.
The warranty covers manufacturing defects and does not cover any damage caused by misuse, neglect, or accidents. If you encounter any issues with your product within the warranty period, please reach out to our customer service team at email@example.com with your order number and a detailed description of the issue. Our team will guide you through the warranty claim process and provide you with further instructions.
Please note that the warranty does not cover shipping costs for returning the product to us.
If you have any further questions or concerns about our refund or warranty policy, please feel free to contact our customer service team at firstname.lastname@example.org. We are always here to assist you.